The main aim of Mevas Customer Care is to shoot down failures and breakdowns through ultra-fast responsiveness and rapid intervention.
In addition to the emergency actions, we follow our clients with routine maintenace programs to maintain the production standards always at the maximum level.
Mevas provides a multifunctional customer service, from the preliminary support of the technical department to the emergency field actions of our service specialists. Availability, accuracy in the monitoring and prompt responses guarantee production continuity and efficiency.
Passion
and dinamicity
Constant
evolution
e cappe
Ideas and
expertise
polveri
Customer
care
Innovative and
global vision
Mevas technical department, after the planning stage and the preliminary field analysis, draws up the draft and all the necessary technical documents. The constant supervision of the Project Manager allows the right job progress, in accordance with technical specifications and agreed timing.
The first step of intervention consists of a survey at the customer's plant. The survey can be dedicated to specific mill facilities or on specific phases of the production cycle, consistent with the customer's needs. After the survey, a dedicated report is prepared, aimed at highlighting critical issues or suggesting necessary interventions.
The first Mevas approach consists in a initial survey at the client’s site. The survey could be focus on a specific system or a production stage, according to client’s needs. After the survey, we present a report to highlights issues and suggest future developments.
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